Privacy Policy

Last updated: 12 August 2026

At ShoeLuxe, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect and use your information when you use the ShoeLuxe website, particularly when submitting a Get a Quote enquiry.

1. Who We Are

ShoeLuxe is a shoe cleaning and restoration business based in Scotland.

If you have any questions about how we use your personal information, you can contact us at:

Email: shoeluxe27@gmail.com

Website: www.shoeluxescotland.co.uk

2. Information We Collect

When you submit a Get a Quote enquiry, we may collect:

Your name
Your email address
Your telephone number
Details about the shoes or items you would like cleaned
Information included in your enquiry
Photographs or other files you choose to upload
Any other information you voluntarily provide

We only collect information that is reasonably necessary to respond to your enquiry and provide you with a quote.

3. How We Use Your Information

We use the information you provide to:

Respond to your enquiry
Contact you about your quote
Discuss your cleaning or restoration requirements
Arrange a booking if you decide to use our services
Provide our services where you proceed with a booking
Deal with questions or issues relating to your enquiry or service
Keep appropriate business records where necessary

Your information submitted through the Get a Quote form is not used for marketing purposes.

4. Why We Are Allowed to Use Your Information

We process your information because it is necessary to respond to your request for a quote and, where applicable, to take steps at your request before providing our services.

We may also retain certain information where we have a legal or legitimate business reason to do so.

5. Who We Share Your Information With

We do not sell, rent or trade your personal information.

Your information may be processed by trusted service providers that help us operate our website and business, such as our website hosting, email, form and payment service providers.

We will only share your information where it is reasonably necessary to provide our services, operate our business or comply with a legal obligation.

6. Website Forms

Our Get a Quote form is provided through our website platform. Information submitted through the form may be processed by the relevant website or form service provider in order for us to receive and respond to your enquiry.

7. How Long We Keep Your Information

We only keep your personal information for as long as reasonably necessary.

If your enquiry does not result in a booking, we will not keep your information indefinitely and will delete or securely dispose of it when it is no longer reasonably required.

If you become a customer, we may keep relevant information for longer where necessary for business, accounting, tax or legal purposes.

8. Keeping Your Information Safe

We take reasonable steps to protect the information you provide to us from loss, misuse, unauthorised access or disclosure.

However, no online system can be guaranteed to be completely secure.

9. Your Rights

Under UK data protection law, you may have the right to:

Ask what personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain uses of your information
Request a copy of your personal information where applicable

If you would like to exercise any of these rights, please contact us using the email address above.

10. Cookies

Our website may use cookies and similar technologies to make the website function correctly and understand how visitors use our website.

Some cookies may be provided by third-party services used on our website.

Where required, we will obtain consent before using non-essential cookies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page, with the latest update date shown at the top.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact:

ShoeLuxe